Exploring Needs

This course is ideal for customer service professionals, sales representatives, and individuals who are seeking to improve their ability to identify and fulfill customer needs. As a customer services professional you need to explore what a customer needs and be able to help them

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About this course

This online training course guides the learner through video scenarios which explain how by asking questions and discovering what the customer needs will result in a successful experience for all concerned.

Discover how to ask skillful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.

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Course dates

We are currently accepting admissions for the following upcoming cohorts:

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Self-led online courses include

Support for over 100 languages

Mobile-friendly design for playback on any device

Progress tracking and pass/fail tests

Automatic, remote updates to keep content fresh

Playback speed controls to speed up/slow down the video

Closed captions which can be turned on/off

This course covers

The key skills required to understand the needs of your customers
How to listen actively to the customer
The barriers to effective listening and how to break them down
Practicing effective questioning techniques to tune into specific needs
How to interpret body language and tone to drill down to the customer’s real message

Get in touch

Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.

+44 3700 800 800

hello@teaching4business.com

155 Wellingborough Road
Rushden
Northamptonshire
NN10 9TB

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