Teaching 4 Business is committed to providing high-quality service and ensuring satisfaction. This procedure outlines the steps for employees, customers, and partners to raise concerns or complaints, and how these will be handled.
This procedure applies to any complaints regarding the products, services, or conduct of Teaching 4 Business or its employees.
If you have a complaint:
• Contact Us: Submit your complaint to Lee Wilkes by email
Lee@teaching4business.com or call 03 700 800 800
• Provide details Include as much detail as possible, including names, dates, and descriptions of the issue. This helps us investigate and resolve the matter efficiently.
Once a complaint is received, we will follow these steps:
Acknowledgement
• We will acknowledge receipt of your complaint within [e.g., 2 business days]. • We may request additional information if needed to understand the issue.
Investigation
• Your complaint will be reviewed by the relevant team or manager.
• We aim to investigate and resolve complaints within 3 working days. If it requires more time, we will keep you informed of the progress.
Resolution
• We will inform you of the outcome and any actions taken.
• If you are not satisfied with the resolution, you may request further review.
All complaints will be treated confidentially and shared only with those involved in the resolution process.
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Approval and Review Date
Approved By: Lee Wilkes
Date Approved: 02/07/2020
Reviewed: 21/07/2022
Reviewed: 01/07/2024
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