COURSE CONTENT:

• Understand what it means to be assertive versus being aggressive, passive, or passive-aggressive
• Explore the reasons behind conflicts and how assertiveness plays a role
• Practiceassertive communication skills to express yourself clearly and respectfully
• Identify and overcome the fears and barriers that hold you back from being assertive
• Learn effective strategies for resolving conflicts and maintaining positive relationships
• Boost your emotional intelligence to handle your emotions and empathize with others during conflicts
• Use active listening and empathetic communication to create mutual respect and understanding

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