Sales for Non Sales People

About this course

This programme is for you if you want to dramatically improve your engagement and relationships with your clients and customers. .

We will be looking to build upon existing customer service and call handling skills to deliver a 'world class' customer experience.

Working collaboratively with clients and customers we will help participants build rapport quickly with customers, organise themselves effectively and deal with customer expectations positively.

The course is highly interactive, memorable and fun. All we ask is that you bring an open mind and enjoy yourself!

Download Course Overview

Course dates

We are currently accepting admissions for the following upcoming cohorts:

Coming soon!

Make an enquiry

Self-led online courses include

Support for over 100 languages

Mobile-friendly design for playback on any device

Progress tracking and pass/fail tests

Automatic, remote updates to keep content fresh

Playback speed controls to speed up/slow down the video

Closed captions which can be turned on/off

This course covers

Build on existing customer service skills
Develop learners understanding of the control they have over how a client feels, the decisions they make and to push back assertively
Develop skills for creating rapport, empathy and enhanced client engagement
To quickly identify the client's needs, wants and 'signals'
To use 'above the line' language and phraseology to improve the customer experience and manage expectations
Develop questioning skills that provide depth and breadth to our understanding
How to create 'advocacy' with your clients
Understand the need for a winning 'exit'
Create future actions to embed the learning and make a difference

Get in touch

Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.

+44 3700 800 800

hello@teaching4business.com

155 Wellingborough Road
Rushden
Northamptonshire
NN10 9TB

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