Roles are shifting in the workplace, managers are now encouraged to influence more and command less. Workers are seen as specialists with valuable knowledge and ideas that deserve attention.

Customers are seeking long-term relationships based on integrity which signifies a move towards collaboration, recognising individual expertise, and building sustained connections.

This course provides insights into building rapport and trust through effective communication strategies. It covers analyzing individuals' preferred thinking and communication styles, including reading and utilizing body language for clear communication.

It looks into detecting people's thought processes through both verbal and non-verbal cues, offering tips on tailoring communication to align with their perspectives.