Customer Service Essentials

Customer service representatives, frontline staff, and individuals aspiring to improve their customer service skills will find this course beneficial. It is suitable for professionals across industries where customer interactions are integral to business success.

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About this course

This course will help you to refine your customer service skills, enabling you to put your customers at the heart of what you do.

This course is the perfect introduction to anyone who may be new to a customer services role.

Video scenarios place the learner at the heart of some potentially challenging situations, and it is up to them to decide what they would do if they were in a Customer Service role.

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Course dates

We are currently accepting admissions for the following upcoming cohorts:

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Self-led online courses include

Support for over 100 languages

Mobile-friendly design for playback on any device

Progress tracking and pass/fail tests

Automatic, remote updates to keep content fresh

Playback speed controls to speed up/slow down the video

Closed captions which can be turned on/off

This course covers

This course will help you to refine your customer service skills, enabling you to put your customers at the heart of what you do. We will explore the following questions:

Do you know the lifetime value of your customers?
Can you tell the difference between good and outstanding customer service?
Do you know the real impact of poor and good customer service on your customers and your organisation?

Get in touch

Teaching 4 Business provides online courses and learning management systems to businesses across a range of industries.

+44 3700 800 800

hello@teaching4business.com

155 Wellingborough Road
Rushden
Northamptonshire
NN10 9TB

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