Dealing with challenging customers can be tough, especially when they seem consistently unsatisfied despite your best efforts.

This course guides you on how to handle various situations with challenging customers in a friendly, calm, and professional manner.

Whether they are uncommunicative, mistaken, indecisive, impolite, or unfamiliar with your product or service, you'll be presented with scenarios to decide on the best course of action, ensuring every customer you assist leaves satisfied.